Terms of Service

Last Updated: 9 January 2026

1. Eligibility

To use REUNI, you must:

• Be at least 18 years of age
• Have a valid UK university email address (.ac.uk domain)
• Be based in the United Kingdom
• Maintain only one account per person

Graduates who previously verified their student status may continue to use their accounts. Creating multiple accounts is strictly prohibited and will result in immediate termination.

2. Platform Overview

REUNI is a peer-to-peer marketplace that enables UK university students to buy and sell event tickets from platforms such as Fatsoma and FIXR.

Important: REUNI is not the ticket seller. We provide a platform to connect buyers and sellers. The actual ticket transaction occurs between users.

How It Works:

• Sellers list tickets they legally own
• Buyers make offers or purchase at the listed price
• Payment is processed via Stripe and held in escrow
• Sellers transfer tickets via the original ticketing platform (Fatsoma/FIXR)
• Funds are released to the seller the day after the event at 6:00 AM UK time

3. Payments and Fees

Fee Structure

Payment Processing

• All payments are processed in GBP via Stripe
• Sellers must complete Stripe Connect identity verification before listing
• Funds are held in escrow until the event date plus one day

Escrow and Payout Schedule

• Payout Release: Event date + 1 day at 6:00 AM UK time
• Grace Period: 6:00 AM - 12:00 PM for buyers to file disputes
• After Grace Period: Funds are released to seller's bank account

4. Seller Responsibilities

As a seller on REUNI, you agree to:

• Only list tickets that you legally own and have the right to transfer
• Ensure tickets are registered in your name (verified via screenshot validation)
• Transfer tickets to the buyer within 48 hours of accepting an offer
• Not cancel accepted offers without a valid reason
• Provide accurate ticket details as pre-populated from our verified event database
• Accept that repeated violations will result in account restrictions or termination

Ticket Verification

All tickets are verified through:

• Screenshot validation with OCR and AI analysis
• Name matching against your profile
• Barcode uniqueness checking
• Duplicate image detection

5. Buyer Responsibilities

As a buyer on REUNI, you agree to:

• Complete payment promptly when your offer is accepted
• Confirm receipt of ticket transfer honestly and accurately
• Not file false or fraudulent chargebacks with your bank ("friendly fraud")
• Not falsely claim non-receipt of tickets to avoid payment release

Consequences of Fraud

Filing false chargebacks or fraudulent non-receipt claims will result in:

• Immediate account termination
• Forfeiture of any pending refunds
• Potential legal action

6. Prohibited Activities

The following activities are strictly prohibited:

• Selling fake, counterfeit, or invalid tickets
• Selling tickets you do not own or cannot transfer
• Selling tickets you do not intend to transfer
• Using bots, scripts, or automation tools
• Creating multiple accounts
• Selling tickets for non-student events
• Harassing, threatening, or abusing other users
• Completing sales outside the REUNI platform to avoid fees
• Money laundering or any fraudulent financial activity
• Impersonating other users or REUNI staff

Violation of these rules will result in immediate account suspension and potential reporting to law enforcement.

7. Refunds and Buyer Protection

When Refunds Are Issued

You are entitled to a full refund if:

• The seller fails to transfer the ticket
• The ticket is invalid, fake, or counterfeit
• The ticket does not match the listing description
• Entry to the event is denied due to ticket issues
• The event is cancelled (REUNI covers this even if seller has been paid)

Refund Process

• Maximum 5 refund requests per rolling 30-day period
• Evidence is required (screenshots, venue confirmation, GPS/timestamp data)
• REUNI investigates all claims thoroughly
• Admin decision is final for platform dispute resolution purposes
• Appeals may be submitted via email within 14 days

What Is NOT Refundable

• Change of mind after purchase
• Inability to attend the event
• Disputes filed after the grace period (12:00 PM on event +1 day)

8. Account Termination

We reserve the right to suspend or terminate accounts for violations of these Terms.

Fraud-Related Bans

If your account is terminated for fraud:

• All pending payouts are forfeited
• Affected buyers are refunded
• We may report the activity to law enforcement

Non-Fraud Bans

If your account is terminated for other violations:

• Legitimate pending payouts are released after a 30-day review period
• Tickets you have legitimately purchased remain valid

Banned Users

Creating a new account after being banned is prohibited. Doing so will result in:

• Immediate termination of the new account
• Forfeiture of any funds in the new account
• Potential legal action

9. Limitation of Liability

REUNI is a marketplace platform only. We do not sell tickets ourselves.

Our Maximum Liability

Our maximum liability for any claim is limited to the amount you paid for the relevant transaction.

We Are Not Liable For:

• Event entry (this is between you and the event organiser)
• Third-party services (Fatsoma, FIXR, Stripe, etc.)
• Platform unavailability or technical issues
• Event cancellations or changes by organisers
• Actions of other users

Service Availability

We do not guarantee 100% uptime. We reserve the right to suspend, modify, or discontinue the service at any time without notice.

10. Intellectual Property

REUNI Property

The REUNI name, logo, branding, and all platform content are our intellectual property. You may not:

• Use our branding without written permission
• Scrape, copy, or reproduce platform data
• Create derivative works based on our platform

User Content

Images you upload (ticket screenshots, profile pictures) remain your property. However, by uploading content, you grant us a licence to use, store, and process this content for:

• Fraud detection and prevention
• Platform operation
• Legal compliance

We retain ticket images indefinitely for fraud prevention purposes, even after account deletion.

11. Privacy and Data

We collect and process personal data in accordance with UK GDPR. See our Privacy Policy for full details.

Data We Collect

• Personal information (name, date of birth, email, phone number)
• University and course information
• Transaction records
• Ticket screenshots
• Device and usage information

Data Retention

12. Indemnification

You agree to indemnify and hold harmless REUNI, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

• Your use or misuse of the platform
• Your violation of these Terms
• Disputes between you and other users
• Claims from third parties (event organisers, ticketing platforms)

13. Changes to These Terms

We may update these Terms at any time.

• Material changes: 30 days advance notice via email and in-app notification
• Minor changes: Effective immediately upon posting
• Your options: If you disagree with changes, you may close your account and withdraw any available funds

Continued use of REUNI after changes take effect constitutes acceptance of the new Terms.

14. Governing Law and Disputes

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

We do not use mandatory arbitration. You retain full access to the UK court system.

15. Severability

If any provision of these Terms is found to be invalid or unenforceable by a court, the remaining provisions shall continue in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and REUNI regarding use of the platform.

17. No Waiver

Our failure to enforce any provision of these Terms does not waive our right to enforce it in the future.

Version 2.0 - Effective 9 January 2026