Refund Policy

At REUNI, we're committed to ensuring safe and fair transactions for all users. This Refund Policy outlines when refunds are available, how to request them, and what our responsibilities are as a marketplace platform.

1. Understanding REUNI's Role

Important: REUNI is a peer-to-peer marketplace platform that connects student buyers and sellers. We facilitate transactions but are not the ticket sellers ourselves. However, we provide buyer protection to ensure your safety.

What This Means:

• Transactions occur between individual students (users)
• REUNI provides the platform, security, and payment processing
• We actively monitor for fraud and protect buyers
• We enforce strict policies against fraudulent sellers

2. When You CAN Get a Refund

2.1 Used or Invalid Tickets (Automatic Refund)

What qualifies:

• Ticket has already been scanned/used at the venue
• Ticket barcode/QR code is invalid or doesn't work
• Ticket has been cancelled by the original seller
• Ticket was never actually owned by the seller (fraud)

What happens to the seller:

• Permanent ban from REUNI platform
• Account immediately suspended
• All active listings removed
• Reported to relevant authorities if fraud is suspected

2.2 Ticket Not Transferred

If the seller fails to transfer the ticket to you within 24 hours of purchase, you are eligible for a full refund.

Requirements:

• You must report the issue within 48 hours of purchase
• You must have attempted to contact the seller
• The event date has not yet passed

2.3 Misleading Listing

If the ticket you receive does not match the listing description in a material way, you may be eligible for a refund.

Examples include:

• Wrong event, date, or venue
• Different ticket type than advertised (e.g., general admission vs. VIP)
• Ticket is for a different quantity than stated

Note: Minor discrepancies (e.g., different seat section but similar view) may not qualify for a refund but will be reviewed case-by-case.

2.4 Event Cancelled by Organizer

If the event is officially cancelled by the event organizer (not the seller), refund eligibility depends on the original ticket's terms:

• If the original ticket is refundable: The seller must refund you, and they can claim their refund from the original vendor
• If the original ticket is non-refundable: REUNI is not responsible for refunds, as this is beyond our control and the seller's control

We will work with both parties to facilitate fair resolution where possible.

2.5 Technical Issues on Our Platform

If you were charged due to a technical error on our platform (e.g., double-charged, incorrect amount), you will receive an immediate full refund of the erroneous charge.

3. When You CANNOT Get a Refund

3.1 Change of Mind

• You decide you no longer want to attend the event
• You found cheaper tickets elsewhere
• You don't like the event anymore
• Your plans changed

Solution: You can re-list the ticket on REUNI to sell it to another student.

3.2 Personal Circumstances

• You get sick and can't attend
• You have an exam or assignment due
• Your friends can no longer go with you
• Transportation issues prevent you from attending

Solution: Re-list your ticket on REUNI to recover your money.

3.3 Price Disputes

• You think you paid too much
• You disagree with the seller's asking price after purchase
• The price dropped after you bought

Note: All prices are clearly shown before purchase. By completing the transaction, you agree to the price.

3.4 Valid Ticket Receipt

• You received a valid, working ticket as described
• The ticket matched the listing
• The seller fulfilled their obligations

There are no refunds simply because you changed your mind after receiving a valid ticket.

3.5 Event Policy Changes

• Event time or date changed (but event still occurring)
• Lineup or performer changes
• Venue changes
• Event policy updates (e.g., ID requirements)

These changes are made by event organizers, not sellers, and do not qualify for refunds through REUNI.

4. Refund Process Timeline

Response Times:

• Used/Invalid Ticket Claims: Immediate investigation, decision within 24 hours
• Non-Transfer Claims: 24-48 hours to investigate and resolve
• Misleading Listing Claims: 48-72 hours to review evidence and decide
• Other Issues: 3-5 business days for investigation

5. Refund Methods

How You'll Receive Your Refund:

• Original Payment Method: Refunds are issued to the payment method you used for the purchase
• REUNI Credit: In some cases, we may offer REUNI credit as an alternative (your choice)
• Bank Transfer: For certain situations, direct bank transfer may be available

Processing Times by Payment Method:

• Credit/Debit Card: 3-5 business days
• PayPal: 1-3 business days
• Bank Transfer: 3-7 business days
• REUNI Credit: Immediate

Note: Processing times are estimates and may vary depending on your bank or payment provider.

6. Seller Responsibilities

As a seller on REUNI, you are responsible for:

• Only listing tickets you legitimately own and can transfer
• Ensuring tickets are valid and have not been used
• Transferring tickets promptly after sale (within 24 hours)
• Accurately describing tickets in your listing
• Responding to buyer inquiries

7. Service Fees

What Happens to Fees When Refunded:

• Full Refund Cases: You receive 100% of what you paid, including all fees
• Partial Refund Cases: Fees are refunded proportionally
• Payment Processing Fees: Third-party processing fees (typically 2-3%) may not be refundable in all cases

8. Dispute Resolution

8.1 Between Buyers and Sellers

If there's a dispute:

1. Try to resolve directly with the other party through REUNI messaging
2. If unresolved, contact REUNI support to mediate
3. Provide all relevant evidence and information
4. REUNI will investigate and make a final decision

8.2 REUNI's Decision

Our support team will:

• Review all evidence from both parties
• Investigate the claim thoroughly
• Make a fair decision based on our policies
• Communicate the decision to both parties

Final Decisions: REUNI's decision on refund claims is final. However, we strive to be fair and transparent in all cases.

9. Preventing Issues

For Buyers:

• Check seller profiles and ratings before purchasing
• Read listing descriptions carefully
• Verify event details independently
• Save all communication with sellers
• Report suspicious listings immediately

For Sellers:

• Only list legitimate tickets you can transfer
• Provide accurate descriptions and photos
• Respond to buyer questions promptly
• Transfer tickets within 24 hours of sale
• Keep records of ticket purchases and transfers

10. Special Circumstances

10.1 Last-Minute Event Changes

If an event is significantly changed or cancelled at the last minute (e.g., the day of or day before), we will work with both parties to find a fair resolution, which may include:

• Facilitating refunds where possible
• Helping re-list tickets for modified events
• Providing REUNI credit as compensation

10.2 Fraudulent Buyers

Sellers are protected against fraudulent refund claims. If a buyer falsely claims a ticket is invalid when it's not, they will be banned and may face legal action.

10.3 System Errors

Any errors caused by technical issues on our platform will result in immediate refunds and corrections.

11. Contact for Refund Requests

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